Frequently Asked Questions
For General Information:
For Order Information:
Where are you located?
We are based in Canada. You can only purchase your wedding invitations on line because we do not have a local retail front store.
Do you have a phone number where I can talk to someone?
Yes we do. We primarily conduct our business online, therefore the fastest way to get in touch with us is via email through our Contact Us page. However we can also be reached at 1-855-YES-BIBI or (204) 391-0133.
Do you ship internationally?
Yes we ship internationally! In addition to the Canada and U.S.A., we currently ship worldwide. All orders shipping internationally can be placed directly through our website. Get more information on shipping here.
How do I place an order?
You can place your wedding invitations on line through our secure online store.
Do you format your invitations for foreign languages?
Yes we do. In addition to uploading your wording online, send us an email at firstname.lastname@example.org with the language you'd like us to lay out your invitation with and an English translation in word format.
What types of payment do you accept?
We accept the following: Visa, MasterCard, American Express as well as Paypal. < back to top
Once I place my order, what happens next?
Once you purchase wedding invitations on line, you will receive an email detailing the order confirmation and also details about the proofing process. We will then email you proofs of your invitation card wording and inserts wording within 1-3 business days from the day you placed your order.
Once you receive your PDF proofs, you have to PROOF READ over and over again! This is very important!
We will not print without your approval! Once you have reviewed the proofs and sent your approval, we will start the design and production of your card.
Processing time varies from 1 to 4 weeks + shipping, depending on the products you choose as follows:
Care is taken to ensure your package arrives safely.
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Do you have a summary of your order turn around times
Yes we do. See the table below for a detailed explanation.
What is the best time to order my wedding invitations?
The best time frame to order your wedding invitations from Bibi Invitations is 4-6 months before your wedding. This time frame gives us enough time to send out your proofs and make any necessary changes.
How can I tell if my order went through?
You will receive a confirmation email when an order is placed - if you do not receive this immediately, please check you junk mail. If you use a spam blocker and our emails are blocked, please add us to your spam blocker. If you've taken these steps and you still haven't received your email confirmation,email us and we will be glad to assist you.
How many wedding invitations should I order?
One invitation for each family, couple or individual is usually required.
I didn't order enough wedding invitations. Can I order more later?
Yes, you can order more invitations a later date, but it is substantially more expensive than ordering extras up front. Each print run incurs setup costs and prep time, regardless of the quantity ordered.
Are envelopes included in my order?
Yes, envelopes are included in your order and you may also have the the option of choosing different colored envelopes to match your invitation.
Can I change my order ?
Any changes to your order after payment has been submitted are not guaranteed and are at the discretion of Bibi Invitations. If you wish to change your order after payment has been submitted, please contact Bibi Invitations immediately to find out the status of your order.
Do you accept rush orders?
Yes we do- however we will need a minimum lead time of 1 week for this to be possible. An additional fee is usually charged for rush orders.
Can I cancel my order?
There is a non-refundable cancellation charge. 25% of your total order or $100 (whichever is greater) will be charged if you decide to cancel your order AFTER proofs have been sent. This fee is just to cover the time and effort our designer has used in putting your proofs together.
Do you accept rush orders?
Yes we do on a case by case basis and also depending on the invitation you are interested in please email us at email@example.com for more information.
What is your return policy?
Because our wedding invitations are specifically designed for you, and cannot be resold we do not accept returns.
Will I get a proof of my order before it's printed?
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Will changes to my proof cost extra?
We offer 2 complimentary rounds of proofs for wording with your order. We charge a $15 fee for additional revisions on the proofs. Rework will not begin until payment is received.
To what extent should I change my proof?
You cannot change the whole theme of your design, proof modifications should be minor in nature for example, slight layout adjustment. More complicated changes will be addressed at our discretion and an additional fee may be be required before proceeding.
Can I change to a different font from the one offered in a design?
We do not offer font changes to uphold the integrity of our designs. All of our fonts were specifically chosen for uniqueness and balance to match this invitation design.
Can I adjust (add or remove) some elements in an invitation such as ribbons, paper layers etc?
Yes - Our invitations can be customized with the removal of paper layers or ribbons. We may offer cost adjustments to any product if an element has been requested to be removed at our own discretion, email us to find out if this is possible before purchasing your product.. Just indicate your request in the "special requests" form for that particular invitation. Due to the custom nature of the dies created for foil stamping, foil stamped embellishments cannot be interchanged or removed.
What kind of inserts or enclosures do you offer?
We offer small enclosures only such as reply or response cards, reception cards, change of address cards or any other information that is short. However, we don not offer large enclosures for now such as enclosures for accommodations, maps(direction).
Can I also have other printed material for my wedding such as wedding/reception programs done?
Absolutely! Please email us with details.
Can I use a wedding invitation design for a party, Native Law and Custom Wedding ( African Traditional), anniversary, or any other special event?
You absolutely can! Enter the wording you would like on your card card in the personalization form.
Can you change the size of your invitations?
We can change the sizes of invitations for our Abena and Ifeoma collections but cannot with our Okin collections because each foil embellishment is created by making a die that has a set height and width. Altering the size of an invitation will mean creating a new set of die for that particular size required and this would become extremely expensive.
I have my own design, can you print this?
Yes we certainly can have that done.
Is assembly required? How will I know how to put it together?
An assembly guide is included with your order if required, as some of the invitations will require some assembly. We will also include leaflet on how ribbons are tied for invitations with bows as they will be shipped flat.
What is Foil Stamping?
Foil stamping is a decorative technique by which a thin sheet of metal foil called "foil leaf" is adhered to a paper substrate through the use of a die. Foil leaf is available in every imaginable color.
What other type of printing process do you use?
Flat or Offset printing, also referred to as offset lithography, is a type of printing process. It is called offset, because the ink is not directly pressed onto the paper, but is distributed from a metal plate to a rubber mat where it is then set onto the paper.
Do you provide digital hard copies of invitations?
No. We highly recommend ordering a sample to have a feel of the final product. We provide digital proofs of the wording layout only, we do not send actual printed proofs because of the cost and time involved.
How long is the printing process, when do I receive my order?
Standard production time is 1 week -10 days after you have signed off on the final proofs for our Abena Collections, 10 days to 1 week for our Ifeoma Collections and 3 week-4 weeks for our Iya Oge Collection.
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What shipping methods do you use for Canada and USA?
All invitations are shipped by Canada post, Regular or XPresspost . Fedex Economy, and 2 day .
What other countries do you ship to?
We ship to all countries except U.S.A and Canada. Please make sure you provide us with your full address.
Who covers custom, duties and taxes for international orders?
Please check your countries rules on purchasing items from Canada for more information because our international shipping prices do not include customs, taxes, duties or any other fees that may be applied to your order in your home country.